21+ PAGCOR-Regulated · Philippines
At nonstar, we believe gaming should always be fun — never a source of financial or emotional stress. This page covers everything you need to play responsibly on the nonstar platform, from our 21+ age policy to self-exclusion tools and PAGCOR-compliant safeguards.
For most Filipino players, online gaming at nonstar is exactly what it's meant to be — a fun way to unwind after a long shift in Manila, enjoy some bingo while waiting in Cebu, or catch a PBA bet with friends in Davao. And that's how we want it to stay.
But we're also realistic. For a small number of players, gaming can shift from entertainment into something that starts to feel out of control. Bets get bigger to chase losses. Time spent playing quietly stretches longer than intended. The enjoyment fades, and the urge to play becomes harder to resist. When that happens, it's no longer fun — and at nonstar, we take that seriously.
nonstar has built a full suite of responsible gaming tools into the platform — deposit limits, session timers, self-exclusion, and reality checks — so that every Filipino player has the ability to stay in control of their gaming, at all times. We comply fully with PAGCOR's responsible gaming standards, and we go beyond the minimum to protect our players.
If you ever feel uncertain about your relationship with gaming, this page is your starting point. Read on — and know that our 24/7 live chat support team is always here to help, judgment-free.
These tools are built into your nonstar account and available to every Filipino player — free, no questions asked. You're in control.
Set a maximum deposit amount per day, week, or month directly from your nonstar account settings. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours — giving you time to think before raising it.
Set a maximum session duration — 30 minutes, 1 hour, 2 hours, or a custom amount. When your session limit is reached, nonstar will display a clear notification and log you out automatically if you choose. This tool is especially useful for players who lose track of time during long bingo or slot sessions.
Configure pop-up notifications that appear during active gaming sessions at intervals you choose — every 30 minutes, every hour, or custom. Each reality check shows your net session position (total wagered, total won or lost), so you always have a clear, honest picture of your session.
Take a short break from nonstar without fully excluding yourself. A cooling-off period temporarily suspends your access for 24 hours, 3 days, or 7 days. During the cooling-off period, you cannot log in or make deposits, but your account and balance remain intact for when you return.
If you need a longer break, nonstar's self-exclusion tool lets you voluntarily suspend your account for 30 days, 90 days, 6 months, 1 year, or permanently. Once activated, self-exclusion cannot be reversed during the elected period — no exceptions. Contact our 24/7 support to activate self-exclusion instantly.
You may permanently close your nonstar account at any time. Upon closure, all remaining balance will be returned to your registered payment method after KYC verification. Account closure is processed within 5 business days. To initiate closure, contact the nonstar support team via live chat.
nonstar strictly enforces the minimum age of 21 years for all players on the platform. This is not just a nonstar rule — it is a mandatory requirement under PAGCOR regulations governing online gaming in the Philippines.
During registration, all players are required to confirm their date of birth. nonstar's KYC (Know Your Customer) verification process requires players to submit a valid government-issued ID — such as a Philippine driver's license, SSS card, PhilHealth ID, or passport — before withdrawals can be processed or above a certain deposit threshold.
If nonstar suspects that a player is under 21 years of age, the account will be immediately suspended pending age verification. Any winnings accumulated during the suspension period may be withheld until verification is complete. If a player is confirmed to be underage, their account will be permanently closed and any deposits refunded.
We also encourage parents and guardians across the Philippines to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on nonstar, please contact our support team immediately at [email protected].
If you recognize any of the following in yourself or someone you know, it may be time to use nonstar's responsible gaming tools or seek professional support:
Spending more money on gaming than you originally intended or can afford
Chasing losses — continuing to play in an attempt to win back money you've lost
Gambling to escape problems, stress, loneliness, or negative emotions
Lying to family or friends about how often or how much you gamble
Neglecting work, family responsibilities, or self-care because of gaming
Feeling irritable, anxious, or restless when not able to play
Borrowing money or selling personal belongings to fund gaming
Self-exclusion is the most powerful responsible gaming tool available on nonstar. Here's how to activate it in three simple steps:
Open the nonstar live chat (available 24/7 on the platform) or send an email to [email protected]. Tell the support agent you wish to activate self-exclusion and the duration you prefer (30 days to permanent).
The support agent will verify your identity using the registered details on your nonstar account. This step ensures that self-exclusion is applied to the correct account and protects you from unauthorized exclusion requests.
Your nonstar account will be suspended within minutes. You will receive a confirmation email. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications from nonstar. Your balance is held safely and returned at the end of the exclusion period (or immediately upon permanent closure).
The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body that regulates all legal gaming operations in the Philippines, including online casino platforms like nonstar.
PAGCOR has established a comprehensive responsible gaming framework that all licensed operators — including nonstar — must implement. This framework covers minimum age verification, player protection tools, advertising restrictions, and anti-money-laundering compliance.
If you feel that nonstar has not fulfilled its responsible gaming obligations, or if you have a concern about gaming-related harm, you may raise this directly with PAGCOR through their official regulatory channels. nonstar cooperates fully with all PAGCOR compliance reviews and player protection enquiries.
If you or someone you know is struggling with gambling-related problems, professional help is available. nonstar encourages all players to reach out to qualified counseling services. You may also raise gaming-related concerns with PAGCOR through their official regulatory channels.
nonstar's own responsible gaming support line is available 24/7 via live chat on the platform — always free, always confidential.
These are the habits that keep gaming fun, manageable, and firmly in the entertainment category.
Decide how much you can comfortably afford to spend on gaming each week — money you'd be fine losing entirely. Use nonstar's deposit limit tool to enforce that budget automatically.
Decide how long each session will be before you start. Set a session timer on nonstar and respect it when it alerts you. Time limits are just as important as money limits.
If you've hit your budget limit for the session, stop — even if you're on a losing streak. Chasing losses is one of the most common ways casual gaming becomes problem gambling.
Step away from the screen regularly. Gaming while tired or emotionally stressed leads to poor decisions. Use nonstar's cooling-off period feature anytime you want a structured break.
nonstar is committed to providing the safest, most responsible online gaming environment in the Philippines. If you're ready to play — do it on your terms, with our full suite of responsible gaming tools at your fingertips.
21+ Only. Gambling involves financial risk. If gaming is causing problems, please use our self-exclusion tool or contact support.